918-423-BANK

FAQ

1.What is the bank’s routing number?

  • 103100250

2.How do I order checks?

New Check Orders

  • Phone your local banking office
  • Stop by one of our convenient banking offices

Check Reorder

  • Use our online banking service NetBanker
  • Phone your local banking office
  • Stop by one of our convenient banking offices

3.How do I get or change my ATM or debit card PIN?

  • Please stop by one of our convenient banking offices

4.How do I place a stop payment on a check?

  • Use our online banking service NetBanker
  • Stop by one of our convenient banking offices
  • Phone your local banking office

5.How can I protect my account from becoming overdrawn?

As a financial provider, we are devoted to helping our customers successfully manager their accounts.  To keep your account healthy and avoid overdraft fees:

  • Use your check register to log ALL transactions
  • Do not rely solely on balance information provided online, by phone, or in person
  • Utilize our online NetBanker service and Gabriel, our telephone banking service
  • Monitor items that have not posted to your account
  • Verify the accuracy of items that have posted to your account
  • Use NetBanker to establish balance alerts
  • Review your statement and balance your  checkbook monthly
  • Record the transactions of others authorized to use the account
  • Note the date of established automatic drafts and transfers
  • Use direct deposit so money is deposited quickly and safely
  • Link other accounts for overdraft protection (certain restrictions apply to money market accounts)


6.What if I forget my NetBanker password?

  • On the homepage under the NetBanker login section, click Options and Forgot Password. Enter the requested information to reset your password.  If this doens't work for you, then phone your local banking office and we'll be happy to assist you.

7.Can I send money from my account at this bank to an account I have at another bank?

  • Our NetBanker sendmoney service allows you to transfer funds to another bank for just $0.95 per transfer.

8.How many ways can I send money to other people?

  • Use Netbanker sendmoney service for just $0.95 per transaction
  • Use our PowerPay online bill pay service (more information)
  • Wire money for a fee of $15

9.How can I make a deposit?

  • Direct deposit: You can authorize direct deposit of your paycheck or other income into your account.  It is free, secure, and quick.  Direct deposit is a smart choice that will save you time and money because your funds are safely deposited directly into your account for quicker access.  
  • The Bank N.A. banking offices: Visit any of our banking offices to make your deposit during normal banking hours.
  • One-time and Recurring Transfers: You can initiate a one-time transfer or establish recurring transfers between your accounts  by using our online NetBanker service or visiting one of our convenient banking offices.
  • Automatic transfers: You can transfer money from another bank to us if the other bank offers that service.  You can also transfer funds from one of your accounts with us to another account you own with us.  Simply choose the date and amount you wish to transfer.  It’s quick and simple.

10.How does direct deposit work?

  • Direct deposit is a safe and convenient way to receive regular income such as your payroll, social security income, retirement income and more.  With direct deposit, you will never again worry about your check getting lost, delayed or stolen.  Enrolling in direct deposit removes the need for a paper check.  Your paycheck or other regular income is electronically deposited into your bank account.  It is fast, secure, and you will have immediate access to your funds on the day of deposit.  
  • To sign up for direct deposit, provide your checking account information to your employer or benefits provider (i.e. Social Security Administration [1-800-772-1213 or go to www.ssa.gov/deposit/howtosign.htm]
    employer retirement plan sponsor, etc.). Your employer will need your account number and the bank’s routing number. You can find both of these numbers at the bottom of your personal checks.

11.How long are my account statements available online?

  • eStatements are available for 18 months and basic regular text statements are available for 13 months.  If you require statements past these periods, please contact us and we will be happy to assist you.

12. How can I open an account with The Bank N.A.?

  • Open an account with us online - CLICK HERE 

    What you'll need:
    • You must be 18 years of age or older
    • Personal information, including your address, phone number, and Social Security number
    • Identification, such as a drivers's license, state ID, or military ID
    • Existing bank account / routing numbers (or a credit card number or PayPal account) for online funding
    • Previous address if you have been at your current address less than two years
    • Co-applicant information and identification if applicable (please note that your co-applicant must be available to review the application, agree to the terms and conditions, and to answer security questions to confirm their identity)

     -- OR --

  • Visit one of our convenient banking locations

    What you'll need:
    • At least one unexpired primary government-issued identification such as:
      • Driver’s License
      • State Issued ID
      • U.S. Passport
      • Military ID Card
      • Tribal ID Card
    • Bring at least one secondary identification such as:
      • Debit/Credit Card
      • Insurance Card
      • Social Security Card
      • Voter Registration Card
      • Student ID Card

13.What can I do with telephone banking?

  • Gabriel is our 24/7 telephone banking service.  When using Gabriel:
    • Press 1 to speak with a bank representative during normal banking hours
    • Press 2 to receive automated account information
    • Press 3 to transfer funds between your accounts or make a loan payment
    • Press 5 to change your telephone banking personal identification number (PIN)
    • Press 6 to hear bank information
    • Press 7 to speak with a bank representative during normal banking hours
  • To use Gabriel, dial 918-426-DATA (918-426-3282)

14.What is mobile banking and how can I start using it?

  • Mobile Banking is using your smart phone or mobile device to view your account information, transfer funds, locate our ATMs and banking offices, and pay bills through PowerPay if you have that service (more information about PowerPay can be found on THIS page).

    There are three ways you can do your banking on the go:
    • Modern Smart Device with a Web Browser
      Our NetBanker website can be accessed directly on many modern smart phones or mobile devices with built in web browsers. The speed will be dependant on your signal strength and carrier data quality. Speed can be increased if your device is wi-fi capable and a wi-fi signal is available.  More information can be found on our mobile banking page by clicking the link on the left of this page.
    • iPhone/iPad Users
      An iPhone/iPad app can be found in the Apple App Store. Just search for "TBNA 2 GO" and you'll be on your way. It is free; however, you will need an iTunes account in order to download the app. A more detailed setup guide can be found by visiting our mobile banking page by clicking the link on the left of this page.
    • Feature Phones
      If you have any type of cell phone other than an iPhone/smart phone, or have trouble with the speed of the other methods, we have a mobile site designed for non smart phones or slower connections that will work for you. More information can be found on our mobile banking page by clicking the link on the left of this page.

15.Do I have to enroll in online banking to use mobile banking?

  • Yes.  To use mobile banking, you must be assigned a NetBanker User ID and Password.

16.What is the cost of online banking and mobile banking?

  • Use of both online and mobile banking are free; however, mobile data rates and usage may apply.

17.Is there an inexpensive way to quickly send money to someone from my account?

  • Absolutely.  Our My NetBanker sendmoney feature allows you to quickly send money to someone in a snap.  This how it works:
    • Enter the person’s name, email address, the amount you would like to send, the date you would like to send it and a keyword.
      (Note:  The payee will need the keyword to process the transaction.  You should notify the payee of the keyword in a secure manner.)
    • For security purposes, an activation step is required the first time you send money to a new payee.  You will be asked if you would like to receive your activation code by telephone, text message, or email.
    • Enter the activation code, click Send, and you’re done.
    • The payee will receive an email notification that you would like to send them money. They should then use the secure link within the email to enter the keyword you provided, their bank’s routing number, and their checking or savings account number.  Once done, the payee is considered authenticated and any future payments from you will not need further authenticated.  Normally, the payment will post to the payee’s account within 1 to 3 business days after they have entered their account information.  
  • The process is quick, easy, safe, and only $0.95 per transaction.  Try it today!